Contact Support
We usually respond within 24 hours.
Before you write in
These four cover most of what reaches us, and each one links to the page that answers it properly. If yours is not here, use the form above and we read every message.
- Where do my files go when I use a tool?
Nowhere. Every tool runs inside your own browser, so the file bytes never leave your device and there is no upload for us to receive. That also means we cannot see, recover or resend a file you processed — there is no copy on our side to look at.
Read the privacy policy- A tool produced the wrong result or would not finish.
Tell us the tool, the browser and the approximate file size, and what you expected versus what you got. Because processing is local, the outcome depends on your browser and available memory far more than on our servers, so those three details are usually what makes a report reproducible.
Check the Help Center first- Billing, cancellation or a refund.
Subscriptions can be cancelled at any time from your profile, and access continues to the end of the period already paid for. Payments are handled by Dodo Payments as Merchant of Record, so a card statement will show their name rather than ours.
Refund and cancellation terms- Which tool should I use for this?
Each tool page carries its own how-to steps, a settings reference and format-specific answers, and the four category hubs group the tools by the job they do. If two tools look similar, the difference is usually the file format they are tuned for.
Browse all tools
We answer in the order messages arrive, usually within a day. You can also write to support@pdfixel.app if you would rather use your own mail client — it reaches the same place.